JetPups Privacy Policy

1. Who We Are

JetPups (“we,” “our,” or “us”) offers premium air travel services designed for dogs and their humans. This Privacy Policy explains what personal data we collect, how we use it, share it, and how you can manage it.

2. Information We Collect

• Account & Registration Data:
  • Name, email, phone, billing info, pet details (dog name, breed, size), travel preferences.
• Usage & Device Data:
  • IP address, browser type, device info, app behaviors (e.g. page views, clicks).
• Cookies & Tracking:
  • We use cookies and similar tech for log-in sessions, personalization, analytics, and marketing. You can manage cookie preferences through your browser.
• Communications:
  • Messages exchanged via our concierge service, email updates, or customer support chats.
• Transaction Data:
  • Booking history, flight details, payment confirmations.

3. How We Use Your Data

• Provide, manage, and improve JetPups travel and concierge services.
• Communicate booking details, confirmations, updates, and optional marketing.
• Personalize your experience (e.g. route suggestions, seat preferences).
• Detect and prevent fraud, abuse, or misuse.
• Analyze how users interact with JetPups for service improvements.

4. Legal Basis for Processing

• Contractual necessity: to fulfill bookings and flight operations.
• Consent: for marketing communications and promotional updates.
• Legitimate interests: for fraud prevention, platform optimization, and service enhancements.

5. How We Share Your Data

• Service providers: e.g. airlines, payment processors, analytics tools, marketing platforms—each under strict confidentiality agreements.
• Regulatory/legal authorities: if required by law, or in connection with legal claims.
• Business transfers: if JetPups merges with or is acquired—your data remains protected under this policy.

We do not sell or rent your personal data

6. Your Rights and Choices

• Access/rectify: Update personal info via your account settings or contact us.
• Email preferences: Opt out of marketing emails any time—transactional emails (e.g. booking confirmations) are always sent.
• Cookie controls: Manage settings through your browser; note this may affect site functionality.
• Data deletion: Request deletion of your personal data, subject to legal obligations and data retention policies.

7. Data Retention & Security

• Retention: We keep your data only as long as necessary for travel services or legal compliance.
• Security: We implement industry-standard security (e.g. encryption, secured servers) to protect your data. However, no system is 100% secure—use strong, unique passwords and contact us if you suspect any breach.

8. Children’s Privacy

JetPups is intended for adults aged 18+. We don’t knowingly collect data from children under 18.

9. International Data Transfers

If data is transferred across borders (e.g. U.S.–EU), we ensure legal safeguards are in place—such as standard contractual clauses.

10. Policy Updates

We may update this policy occasionally. We’ll post the updated date and, for significant changes, notify users by email or prominent site announcement.

11. Contact Us

Have questions or want to exercise your data rights? Email privacy@jetpups.com or write to:

JetPups Privacy Team
1451 S Cucamonga Ave
Ontario, CA 91761, USA